I just upvoted @Charlie Arehart 's answer, and it's a very good answer and you (and everyone else) should read it. But it doesn't exactly answer your question. That's a shame since he worked so hard on it, and read all this documentation for you (and me, and everyone else).
The underlying problem is that the EULA is, and has always been, written by lawyers. And lawyers don't really know what a "service bureau" is in the context of ColdFusion operation. They know legal stuff, but not operational stuff. So, the people who translate legal questions into operational answers are often Adobe salespeople.
Salespeople are usually paid by commission. So, the more expensive the sale, the more they make. And there's no incentive for them to provide you with an easy-to-understand answer, because if the pricing for ColdFusion were so easy to understand, we wouldn't need to work with Adobe sales at all. No one has this kind of problem buying, say, Microsoft Word, because there aren't so many underlying possibilities there. (Although the same isn't true for buying other Microsoft licenses like Office 365, and Microsoft sales definitely takes advantage of that!)
There have been many arguments between ColdFusion purchasers and salespeople documented on the forums, and the problem is simply that many salespeople are trying to increase the price, and thereby the commission they get. That's literally money in their pockets, and they have no incentives to say that someone who sets up a server with N number of sites for individual customers isn't a service bureau. Is that correct? Who knows!
So, here are my tips for getting a non-authoritative, but good enough, answer to your question. They're not specified in any particular order. And I don't buy CF licenses, so there may be better "non-authoritative but good enough" answers out there.
1. Inquire with multiple CF resellers. They will often have a policy that they follow to get the least expensive price for the product. Ask them to explain their pricing policy. They can probably do that over the phone but won't be able to send you a written document.
2. Look at what other vendors and resellers are doing. For example, @Charlie Arehart mentioned that Adobe provides an AWS CF AMI. I don't know if that's true for CF 2025, but for previous versions that AMI didn't come from Adobe but rather a partner/reseller. (And it's overly expensive and I wouldn't recommend using it, but that's another story.) Anyway, it might be worth following up directly with that company to see what kind of a license they have with Adobe, if possible.
3. Contact ColdFusion product managers instead of sales people to find out more authoritative information. Product managers are incentivized to get you to buy the product, and they will likely all give you the same answer.
4. Adobe has long practiced price discrimination, where if you're in country X you pay one price, but if you're in country Y you pay another. I've seen this more with Creative Suite and related desktop products, before Creative Cloud came out. I don't know if this is true for ColdFusion - I don't think it is - but it's also possible that the Adobe sales team in country X will claim you're running a service bureau and the sales team in country Y will not. So, try and find out if that's a thing.
5. If you're buying CF for your own organization only, my understanding is you shouldn't have to worry about Feature Restricted Licensing. That's for large-scale resellers and hosting providers, I think.
6. If you're considering using CF in the cloud, talk to an Adobe partner/reseller before talking to Adobe! There are reasons why Adobe doesn't want everyone using CF on, say, a fleet of VMs that will grow or shrink during operational use. License sizing is possible but difficult to do fairly for both the customer and the vendor. Setting CF aside, the way most solution architects would develop a price-effective solution would be to figure out the minimum number of instances, buy enough reserved instances to cover that minimum, then buy on-demand licenses for the remainder. That would be difficult to do with the CF AMI which can only be used as on-demand. But there are large organizations installing their own CF on their own instances, and I question whether that's being done in violation of the CF license.
Anyway, I hope this helps!
... View more